When you can get a refund
If Tivora Player cannot run on the device you bought the licence for, you can request a refund within 7 days of purchase. This applies when the licence was bought for the wrong device or the app was hardly used after activation.
Payments made twice for the same device are always refunded.
When we cannot refund
Because Tivora Player does not sell or provide any content, we cannot refund for problems with playlists, channels, IPTV subscriptions or providers. Licences activated by a reseller must be refunded by that reseller.
How to request a refund
Contact us with your MAC address, the e-mail address used at checkout and a short description of the problem. When a refund is approved, the licence on that device is deactivated.
How refunds are paid
Card payments are refunded to the original card, usually within 5–10 business days. Cryptocurrency payments are refunded in the same coin to an address you provide, minus network fees.